Let's talk shipping
Whether you're shipping a few orders a week or scaling fast, our team is here to help you save money and delight your customers.
Phone
(888) 533-0282Website
https://myshippilot.comSupport
support@myshippilot.comPrivacy
privacy@myshippilot.comPlatform availability
Available 24 hours a day, 7 days a week
Customer support
Monday–Friday · 8:00 AM – 6:00 PM Pacific Time (PT)
Headquarters
MyShipPilot LLC · United States · Remote-first
Platform availability & support hours
- • The MyShipPilot platform is online 24 hours a day, 7 days a week.
- • Outside support hours, you can still compare rates, purchase shipping labels, and track shipments anytime.
- • Customer Support is available Monday–Friday, 8:00 AM–6:00 PM Pacific Time (PT).
- • Most support requests receive a response within one business day, and often much sooner during support hours.
Have a quick question?
Most answers about rates, labels, tracking, and refunds are covered in our FAQ.
Browse the FAQ →