Privacy Policy

This Privacy Policy explains how MyShipPilot LLC ("MyShipPilot", "we", "us", or "our") collects, uses, shares, and protects information when you visit myshippilot.com or use our shipping software (collectively, the "Service"). By using the Service you agree to this policy.

1. Information we collect

Information you provide. Account details (name, email, password), business information, sender and recipient addresses, package details, payment information processed by our payment processor, and any messages you send to support.

Information generated by use. Shipments, labels, tracking events, rate quotes, payment transactions, and product usage.

Information collected automatically. Device and browser data, IP address, log data, and cookies described in our Cookie Policy.

2. How we use information

• Provide and operate the Service — rate quotes, labels, tracking, and receipts.
• Authenticate accounts and protect against fraud and abuse.
• Process payments and issue refunds to the original payment method.
• Send transactional emails (verification, receipts, tracking, password reset).
• Analyze aggregate usage to improve product quality and reliability.
• Comply with legal obligations, tax reporting, and carrier compliance.

We do not sell personal information, and we do not use your shipment data to train third-party AI models.

3. Sharing with carriers and service providers

To generate a label or rate we transmit required shipment details (addresses, weight, dimensions, service level) to the selected carrier — currently USPS, UPS, FedEx, and additional carriers we may support over time. Carriers process this data under their own terms.

We also share limited information with vetted service providers acting on our behalf, including Stripe (payments), EasyPost (carrier connectivity), Supabase (hosted database and authentication), Resend (transactional email), and Google Analytics (aggregate site analytics). Each is bound by contract to use the data only to provide services to MyShipPilot.

4. Legal disclosures

We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of MyShipPilot, our users, or others.

5. Connected stores (Shopify and similar platforms)

Merchants may connect a third-party commerce platform such as Shopify to MyShipPilot. When a store is connected, we receive order information and customer shipping information from that store so we can provide shipping services to the merchant. We limit what we import to what shipping actually requires: the customer's name, the shipping address, an email address when it is needed for shipping or tracking notifications, a phone number when a carrier requires one, and the order and fulfillment details needed to rate, purchase a label, and send tracking back to the store.

We use connected-store information only to compare shipping rates, purchase labels, fulfill and track shipments, provide support, prevent fraud, and meet legal, tax, and accounting obligations. We do not sell customer information, and we do not use connected-store customer data for advertising, unrelated marketing, or unrelated analytics. As with shipments you create manually, we provide the information a carrier or shipping service provider needs to deliver the package.

Connected-store customer information is retained for up to 180 days after import and is then automatically deleted or anonymized. If a merchant disconnects or uninstalls the integration, we stop importing data and delete or anonymize the connected-store customer information we hold for that store after a short grace period. We honor platform privacy requests, including customer data requests, customer deletion, and shop deletion after uninstall, and we respond to verified privacy and deletion requests sent to privacy@myshippilot.com within 30 days. In each case we may retain the limited transaction records we are required to keep for tax, accounting, dispute, and fraud-prevention purposes, with personal details removed.

Connected-store information is protected with the same safeguards described in the Security section below, including encryption in transit and at rest, role-based access controls, row-level database security, and logging of staff access to personal data.

6. Data retention

We retain account and shipment records for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and carrier record-keeping obligations (typically up to seven years). You may request deletion of your account at any time; certain records may be retained where required by law.

7. Security

We use TLS encryption in transit, encrypted storage at rest, role-based access controls, and row-level database security. Payment card data is handled directly by PCI-DSS-compliant processors and never stored on MyShipPilot servers. No system is perfectly secure; you are responsible for keeping your password confidential.

8. Your rights

Depending on your state or country, you may have the right to access, correct, export, or delete your personal information, and to opt out of certain processing. You can exercise most of these rights directly from your account settings, or by emailing privacy@myshippilot.com. California residents have additional rights under the CCPA/CPRA; EU/UK residents have rights under GDPR/UK GDPR.

9. Children

MyShipPilot is not directed to individuals under 16, and we do not knowingly collect personal information from children.

10. International users

MyShipPilot is operated from the United States. If you access the Service from outside the U.S., you consent to processing of your information in the U.S.

11. Changes to this policy

We may update this policy from time to time. When we do, we will update the "Effective date" above and, for material changes, notify you by email or in-product notice.

12. Contact

MyShipPilot LLC · Privacy inquiries: privacy@myshippilot.com · General support: support@myshippilot.com.