Question 1

When will label purchasing launch?

Accepted Answer

MyShipPilot is in Early Access Beta. Rate comparison and account setup are live today. Live label purchasing activates once our USPS and UPS commercial accounts are connected — early access members are notified first.

Question 2

How do I sign up and get started?

Accepted Answer

Create a free account in under a minute — just email and a password. Compare rates immediately. Live label purchasing activates after carrier setup completes.

Question 3

What printer do I need?

Accepted Answer

Labels are generated as standard 4×6 PDFs that print on any thermal label printer (Rollo, DYMO LabelWriter, Zebra, ZSB) or on regular 8.5×11 paper with scissors.

Question 4

How much can I save on shipping?

Accepted Answer

Commercial USPS and UPS pricing typically saves sellers 20–40% versus retail counter rates. Actual savings depend on package size, weight, zone, and service level.

Question 5

Are the discounted rates guaranteed for every shipment?

Accepted Answer

The rate you see in the calculator is the rate you pay at checkout — no per-label markups and no hidden surcharges beyond standard carrier fees (fuel, residential, oversize) which are always disclosed before you buy.

Question 6

Do I need volume to qualify for the discounts?

Accepted Answer

No. Discounted commercial USPS and UPS rates are available from your first label — no monthly minimums and no volume thresholds.

Question 7

Which USPS services are supported?

Accepted Answer

Priority Mail, Priority Mail Express, USPS Ground Advantage, Media Mail, and First-Class Package Service (retail alternatives). Flat Rate envelopes and boxes are supported.

Question 8

Do you support USPS Priority Mail Flat Rate?

Accepted Answer

Yes. Flat Rate envelopes, padded envelopes, and Flat Rate boxes (Small, Medium, Large) are selectable at rate comparison and checkout.

Question 9

Can I schedule a USPS pickup?

Accepted Answer

USPS SCAN Form and free carrier pickup requests are planned for launch. Until then, drop labeled packages at any USPS retail counter, blue box (small parcels), or hand them to your regular carrier.

Question 10

Which UPS services are supported?

Accepted Answer

UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air. UPS SurePost is on the roadmap.

Question 11

Are UPS surcharges included in the rate?

Accepted Answer

Yes. Fuel, residential, delivery area, and additional handling surcharges are calculated into the quoted price before checkout, so the total is what you pay.

Question 12

How do label refunds work?

Accepted Answer

Unused USPS labels can be voided within 28 days; unused UPS labels within 90 days. The refund posts back to your MyShipPilot wallet automatically — no cancellation or restocking fees.

Question 13

Can I void a label after I've printed it?

Accepted Answer

Yes, as long as the label has not been scanned by the carrier and the refund window is still open. Void from the shipment detail page in one click.

Question 14

What if a label is scanned but never delivered?

Accepted Answer

USPS and UPS both offer refund requests for guaranteed services that miss their delivery commitment. File the claim from your dashboard and we help route it to the carrier.

Question 15

How do I track a shipment?

Accepted Answer

Every label includes a tracking number that appears in your dashboard and on the public tracking page at /track. Enter the tracking number to view the full carrier scan history.

Question 16

Do my customers get tracking notifications?

Accepted Answer

Branded tracking pages and optional email notifications at each scan event (label created, in transit, out for delivery, delivered) are planned for launch.

Question 17

How long does tracking data stay available?

Accepted Answer

Tracking history stays in your dashboard for the life of your account. Carrier scan events remain available as long as USPS or UPS publishes them (typically 120 days).

Question 18

Can I insure my packages?

Accepted Answer

Yes. Add carrier-level insurance to any USPS or UPS label at checkout. Coverage begins at $100 and scales with declared value.

Question 19

How do I file an insurance claim?

Accepted Answer

Claims are filed directly through the carrier from the shipment detail page. Keep photos of the packaging and contents — both USPS and UPS require them for damage claims.

Question 20

What is not covered by shipping insurance?

Accepted Answer

Standard exclusions include perishables, cash, live animals, and improperly packaged items. Review the carrier's terms before shipping high-value or fragile goods.

Question 21

How is my account secured?

Accepted Answer

All traffic uses HTTPS with TLS encryption. Passwords are hashed, sessions are short-lived, and payment card data is handled entirely by Stripe — MyShipPilot never stores card numbers.

Question 22

Do you support two-factor authentication?

Accepted Answer

Two-factor authentication (TOTP) is on the roadmap for launch. In the meantime, use a strong, unique password and enable your email provider's 2FA.

Question 23

How is my address book data stored?

Accepted Answer

Address book data is stored encrypted at rest in our database, isolated per account, and never sold or shared with third parties.

Question 24

How does billing work?

Accepted Answer

There are no monthly fees. You're charged per label at the discounted carrier rate when you buy it. Card payments are processed by Stripe.

Question 25

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe. Prepaid wallet top-ups are planned for higher-volume sellers.

Question 26

Do you send receipts and invoices?

Accepted Answer

A receipt is emailed after every label purchase. A downloadable monthly invoice PDF is available from the billing section of your account.

Question 27

How do I contact support?

Accepted Answer

Email support@myshippilot.com from the address on your account. We typically respond within a few business hours on business days from our US-based team.

Question 28

Do you offer phone support?

Accepted Answer

Not today. Email lets us investigate labels, tracking, and refunds thoroughly and give you a written record. Phone support is being evaluated for higher-volume plans.

Question 29

Can you help me with a lost or damaged package?

Accepted Answer

Yes. Reply to your shipment confirmation email or contact support with the tracking number and we'll help you file a claim with USPS or UPS.

Question 30

Is MyShipPilot suitable for small businesses?

Accepted Answer

Yes — MyShipPilot is built for independent sellers, ecommerce shops, and small businesses that want commercial USPS and UPS rates without monthly fees or long contracts.

Question 31

Do you support high-volume sellers?

Accepted Answer

Yes. There are no monthly caps. Sellers shipping hundreds or thousands of packages per month get the same discounted rates, plus bulk label creation on the roadmap.

Question 32

Can multiple team members use one account?

Accepted Answer

Multi-user teams with role-based access are on the roadmap. Today, one login per account is supported.

Question 33

Can I ship internationally?

Accepted Answer

International USPS and UPS services are planned for launch, including Priority Mail International, Priority Mail Express International, and UPS Worldwide Expedited.

Question 34

Are customs forms generated automatically?

Accepted Answer

Yes — CN22 and CP72 customs forms are auto-generated from your shipment contents at checkout for eligible international services.

Question 35

Do I need to collect duties and taxes?

Accepted Answer

Duties and taxes on international shipments are typically the recipient's responsibility (DDU). Delivered Duty Paid (DDP) options are on the roadmap for supported destinations.

Question 36

Do you offer an API?

Accepted Answer

A REST API for rating, buying, tracking, and voiding labels is on the roadmap for after Early Access Beta. Early access members can request preview access.

Question 37

Which ecommerce platforms will you integrate with?

Accepted Answer

Shopify, WooCommerce, Amazon, eBay, and Etsy integrations are being built during Early Access Beta. CSV order import is planned for launch.

Question 38

Do you offer webhooks for tracking events?

Accepted Answer

Webhooks for label purchased, in transit, out for delivery, delivered, and exception events are planned alongside the public API.

Question 39

Do you use EasyPost?

Accepted Answer

MyShipPilot uses EasyPost as one of the shipping infrastructure providers powering USPS and UPS rate comparison, label purchasing, and tracking under the hood.

Question 40

Can I bring my own EasyPost account?

Accepted Answer

Bring-your-own EasyPost account support is on the roadmap for sellers who already have negotiated carrier accounts they want to keep.

Question 41

Does using EasyPost affect my rates?

Accepted Answer

No. You still pay the discounted commercial USPS or UPS rate quoted in the calculator — the platform is transparent and there are no per-label markups from MyShipPilot.

Question 42

Which carriers are supported?

Accepted Answer

USPS and UPS at launch. FedEx and DHL are on the roadmap. We're focused on doing two carriers exceptionally well before adding more.

Question 43

Can I cancel anytime?

Accepted Answer

Yes. There are no contracts. Cancel from your account settings in one click and export your data anytime.

Frequently asked questions

Getting started

Shipping discounts

USPS shipping

UPS shipping

Label refunds

Tracking

Insurance

Account security

Billing

Support

Business shipping

International shipping

API integration

EasyPost platform

Other

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