Frequently asked questions

Yes. Rate comparison, secure checkout, and label purchasing are live. Create a free account, compare the available carrier services for your shipment, pay for the label you want, and print a carrier-ready 4×6 label right away.

Create a free account in under a minute — just email and a password. Compare live carrier rates immediately, then purchase and print your label at checkout.

Labels are generated as standard 4×6 PDFs that print on any thermal label printer (Rollo, DYMO LabelWriter, Zebra, ZSB) or on regular 8.5×11 paper with scissors.

Commercial rates are often lower than retail counter pricing. Compare the live rates for your shipment before you buy. Savings are not guaranteed.

The rate shown in the calculator is the price charged for the label you select. Carrier fees already included in that quote (fuel, residential, oversize) are disclosed before you pay. If the package weight, dimensions, or address differ from what you entered, or the carrier assesses another correction after the label is used, an adjustment may be billed after purchase.

No. Commercial rates available through our shipping technology provider apply from your first label — no monthly minimums and no volume thresholds.

Priority Mail, Priority Mail Express, USPS Ground Advantage, Media Mail, and First-Class Package Service (retail alternatives). Flat Rate envelopes and boxes are supported.

Yes. Flat Rate envelopes, padded envelopes, and Flat Rate boxes (Small, Medium, Large) are selectable at rate comparison and checkout.

USPS SCAN Form and free carrier pickup requests are planned for launch. Until then, drop labeled packages at any USPS retail counter, blue box (small parcels), or hand them to your regular carrier.

UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air. UPS SurePost is on the roadmap.

The surcharges the carrier has already applied — fuel, residential, delivery area, and additional handling — are included in the quoted price shown before checkout. If the package weight, dimensions, or address need correcting after the label is used, the carrier may assess an adjustment that is billed after purchase.

You can request a refund (void) for an unused label from the shipment details page — commonly within about 28 days for USPS labels and 90 days for UPS labels, per our Refund Policy. The carrier decides every refund request, and approved refunds are returned after the carrier approves them — to your original card, or to MyShipPilot Credit where you chose that option. Carrier refunds can take several weeks to appear (USPS is typically 14–28 days after the request). MyShipPilot does not add cancellation or restocking fees.

Yes, as long as the label has not been used — once the carrier scans or accepts the package the postage has been consumed and it is no longer refundable — and the carrier's refund window is still open. You submit the request from the shipment details page; the carrier makes the final decision.

Once a package has been scanned the postage has been used, so the label itself is not refundable. Delivery problems are handled by the carrier: contact support with your tracking number and we'll help you file the claim or service request with the carrier.

Tracking is available on supported tracked services — not on every mail or label type. When a service provides a tracking number, it appears in your dashboard and on the public tracking page at /track, where you can view the carrier's scan history.

Branded tracking pages and optional email notifications at each scan event (label created, in transit, out for delivery, delivered) are planned for launch.

Tracking history stays in your dashboard for the life of your account. Carrier scan events remain available as long as USPS, UPS, or FedEx publishes them (typically 120 days).

Yes. Add carrier-level insurance to any USPS, UPS, or FedEx label at checkout. Coverage begins at $100 and scales with declared value.

Claims are filed directly through the carrier from the shipment detail page. Keep photos of the packaging and contents — carriers require them for damage claims.

Standard exclusions include perishables, cash, live animals, and improperly packaged items. Review the carrier's terms before shipping high-value or fragile goods.

All traffic uses HTTPS with TLS encryption. Passwords are hashed, sessions are short-lived, and payment card data is handled entirely by Stripe — MyShipPilot never stores card numbers.

Yes. MyShipPilot supports authenticator-app (TOTP) two-factor authentication for accounts where MFA is enabled. You can set it up from your account security settings using an app like Google Authenticator, Authy, or 1Password. We also recommend a strong, unique password.

Address book data is stored encrypted at rest in our database, isolated per account, and never sold or shared with third parties.

There are no monthly fees and no setup fees. Your complete shipping price is always shown before payment. Optional add-ons such as shipping protection are priced separately, and any carrier-assessed adjustment (for example a corrected weight, dimensions, or address) may be billed after purchase. Depending on the carrier program, MyShipPilot may earn revenue through the shipping price or through a carrier partnership. Card payments are processed by Stripe.

All major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe.

A receipt is emailed after every label purchase. A downloadable monthly invoice PDF is available from the billing section of your account.

MyShipPilot Credit is account credit from a refunded label. Account credit can be used for future MyShipPilot shipping-label purchases. It does not reduce outstanding balances or payment arrangements. It can't be withdrawn as cash, transferred, or used for past charges.

Where eligible, when you void an unused label you can choose to have the card-paid part refunded to your original card or to MyShipPilot Credit. Any part of the label that was paid with credit always returns to credit, never to a card. Refunds are not instant: the carrier must confirm the refund first, which can take several weeks.

Credit becomes spendable only after the carrier confirms the refund. While a refund is still pending, the credit is not available to spend.

When you have spendable credit, it is applied automatically to the postage of new label purchases. You can switch it off at checkout and your full credit balance stays available. Credit pays postage only: shipping protection fees and at least $0.50 of every purchase are paid by card, so a label is never paid entirely with credit.

No. Credit is kept completely separate. It never reduces outstanding balances, carrier adjustments, or payment arrangements, and those are never paid from your credit.

Your MyShipPilot Credit balance appears on your dashboard and at checkout. Each shipment's details page shows the total paid, the credit applied and the card charged, and whether a refund is pending or confirmed. For questions about a specific balance or refund, contact support.

Email support@myshippilot.com from the address on your account. You can access the platform anytime. Customer support is available Monday–Friday, 8:00 AM – 6:00 PM Pacific Time, and emails are typically answered within one business day.

Yes. You can reach us at (888) 533-0282, Monday-Friday, 8:00 AM-6:00 PM Pacific Time. Email at support@myshippilot.com is often faster for label, tracking, and refund questions because it gives us the shipment details and you a written record.

Yes. Reply to your shipment confirmation email or contact support with the tracking number and we'll help you file a claim with the carrier.

Yes — MyShipPilot is built for independent sellers, ecommerce shops, and small businesses that want commercial carrier rates without monthly fees or long contracts.

Yes. There are no monthly caps. Sellers shipping hundreds or thousands of packages per month get the same commercial rates, and batch label creation is available today.

Multi-user teams with role-based access are on the roadmap. Today, one login per account is supported.

Not yet. International shipping is in development and is not available to customers today — you can buy and print labels for US domestic shipments. International services will be announced here when they are live.

Customs-document generation is being built alongside international shipping and is not available yet. When those services launch, the documents a shipment needs will depend on the destination, the service, and the carrier's rules.

International shipping isn't live yet, so duties and taxes don't apply to a label purchase today. When international services are available, who pays duties and taxes will depend on the destination, the service, and the carrier's rules, and what applies will be shown before you buy.

A REST API for rating, buying, tracking, and voiding labels is on our roadmap. Email support@myshippilot.com if you would like to be notified when it is available.

Store connections available today: Etsy, eBay, TikTok Shop, Squarespace, Ecwid by Lightspeed. Coming soon: Faire, Shopify, WooCommerce, BigCommerce. Available capabilities vary by integration and store setup. Check the Stores page for current availability. Amazon integration is not currently available. CSV order import is also in development. USPS, UPS, and FedEx labels can be purchased today from the dashboard.

Webhooks for label purchased, in transit, out for delivery, delivered, and exception events are planned alongside the public API.

MyShipPilot uses EasyPost as one of the shipping infrastructure providers powering carrier rate comparison, label purchasing, and tracking under the hood.

Bring-your-own EasyPost account support is on the roadmap for sellers who already have negotiated carrier accounts they want to keep.

EasyPost is the shipping technology provider we use to compare carriers and buy labels — you manage everything from your MyShipPilot account. The rate and total shown before payment are the price charged for the selected label when you purchase it. If the shipment details differ from what you entered, a carrier correction or adjustment may be assessed after purchase.

USPS, UPS, and FedEx are live today — you can compare rates and purchase labels for all three. DHL is not offered for US domestic shipments. Available carriers and services depend on origin, destination, package details, and account availability, so not every carrier appears on every shipment.

Yes. There are no contracts. Cancel from your account settings in one click and export your data anytime.